Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@jsuthernhicks.com. Please note that returns will need to be sent to the following address: 132 St. Charles Place, Hot Springs, AR 71901

If your return is accepted, we will send you instructions on how and where to send your package. Customers are responsible for paying their own return shipping costs. (Return shipping is free if your item arrived damaged or defective.)

You can always contact us for any return question at hello@jsuthernhicks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Custom or personalized orders (such as custom-signed/dedicated items) and digital downloads (such as eBooks or digital audio) are non-returnable. Please contact us if you have questions or concerns about a specific order.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@jsuthernhicks.com.